Delivery and Returns
We will try and deal with orders as speedily as possible and aim to deliver your jewellery within 3 – 5 working days once full payment has been received and cleared.
We offer free delivery for all orders over £30.00. All orders under £30.00 are charged at £1.00.
We offer a 2 day express delivery using Royal Mail’s special delivery service. This service requires a signature upon receipt. Please allow 2 working days for delivery after payment.
Should there not be someone in to sign/accept delivery during working hours or if the Royal Mail considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver and what to do next.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local sorting office within reasonable time to arrange collection or re-delivery.
We only dispatch goods Monday-Friday, generally orders received on a Friday will not be dispatched until the following Monday.
I hope that you will be happy with your jewellery!
All items are checked before they go out but please check items upon delivery. If in the unlikely event that they are damaged, please contact me within 7 days of receipt.
If for any reason you are not completely satisfied with your purchase please contact me via telephone or email and you may return your goods within 7 days of receipt of jewellery, unworn in perfect condition, complete with box and proof of purchase and i will be happy to offer an exchange or full refund. If you would like to return the item after 7 days of receipt of the item, a credit note will be issued. Please note that postage costs are not refunded unless the item is faulty.
For hygiene reasons under UK Health and Safety law, pierced earrings cannot be returned unless they are faulty.
In the unfortunate event of a breakage of jewellery, contact Heather Scott Jewellery about returning the item. We offer a free repair service if the breakage is through the fault of Heather Scott Jewellery, if not, we will give you a quote for the repair.